tag:blogger.com,1999:blog-15800063.post4436276141290525178..comments2023-07-04T04:56:27.578-04:00Comments on Not in My Book: SeagateJon Clarkehttp://www.blogger.com/profile/05236965947333726546noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-15800063.post-69001274681969156752010-02-08T13:12:55.861-05:002010-02-08T13:12:55.861-05:00Seagate is one of the BEST companies out there mak...Seagate is one of the BEST companies out there making computer hardware. Their site has alot of stuff on it, so if you arnt familiar with customer support, you might find it intimidiating.<br /><br />You said you entered the serial number three times to get it to work. Obviously something went wrong. Who can say where, but my guess would be your security settings.<br /><br />If the serial number on the RMA (digital) ticket doesnt match the serial munber on the drive they got, there is a discrepancy, and they cannot complete the RMA. The technicians do not handle RMA stuff in the computer. This is industry standard. They look at a ticket (digital in their computer) verify the product recieved. If everything is ok, they test it. If its not bad, or the serial doesnt match, or physical abuse, they pack it back up and ship it back. They CANNOT keep it, it doesnt belong to them, it is your property. They have to ship it back. If its defective, they send you a refurb one.<br /><br />Seagate pioneered the 5 year warranty when western crap had 2 year. I used to dig out WD drives from dumpsters that had died in 6 months and RMA them to get a free refurb drive. I have heard that WD has improved since the merger with maxtor, but you will find no better company with the high standards of seagate that sells drives at such a good price. Seagate has bee around longer than any other existing hard drive company I think. Though IBM may still make their own, so that may not be true.<br /><br />It would be generally assumed that if you can replace the hard drive in a computer that you can sort your way through a RMA.<br /><br />If not, you should be taking your computer to a qualified technician who can assist you.<br /><br />The silver lining is that it looks like your drive is STILL in warranty. With the cost of drives, you SHOULD RMA it again.<br /><br />Call seagate, they will take you through some other links on their site that is better than the regular RMA. Put the drive in an anti-static bag (silver plastic ones computer stuff comes in). The box isnt important. It doesnt have to be the retail package, I dont know where you got that, just use bubble wrap, or peanuts, and pack well. Insure the shipment. Write the RMA# on the box with your return address, in a couple of weeks you will have a refurb drive..<br />Good LuckAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-15800063.post-80967884447582681282009-04-03T22:37:00.000-04:002009-04-03T22:37:00.000-04:00oops... I have a Seagate back up drive... maybe I ...oops... I have a Seagate back up drive... maybe I should look for the box now.Mark Feigensonhttps://www.blogger.com/profile/13957255248145264075noreply@blogger.com